Lifetime Exchange

BUY BACK POLICY

  • If it is GOLD JEWELLERY, 90% of the current value (as per the net weight of the metal).
  • If it is diamond and gold jewellery, 80% of current market value of the product (as per the metal net weight and total carat of the diamonds).
  • If it is gemstone (only precious stone like emerald, sapphire, ruby, etc.) with gold jewellery or gemstone with Platinum jewellery, 70% of the current market value of the product (as per the net weight of the metal and total carat weight of the gemstone).
  • If it is GOLD COIN 100% of the current market value of the product.
  • Under buy back policy we don’t accept loose solitaire.
  • Shipping charges based on actual will be borne by the customers for all jewellery under this policy.
  • Prevailing market value will be determined by Lords Jewels (L.D. Sons Jewellers Pvt Ltd)
  • Money back will be done by online bank transfer to the customer’s account within 10 working days after the valuation and quality check is confirmed.
  • Policy does not cover TAXES and MAKING CAHRGES.

LIFE TIME EXCHANGE POLICY

  • If it is plain gold jewellery, 90% of the current market value of the product (net weight of metal) this can be used to shop other jewellery excluding gold coin.
  • If it is diamond with gold jewellery, 85% of current market value of the product (as per the net weight of metal and total carat of the diamonds), it can be used to shop diamond jewellery excluding gold coin.
  • If it is gemstone (only precious stone like emerald, sapphire, ruby, etc.) with the gold jewellery or gemstone with Platinum jewellery, 75% of the current market value of the product (as per the net weight of metal and total carat weight of gemstone)
  • All the semiprecious or real pearl with gold jewellery, 95% of the current market value of the product (as per the net weight of the metal) after removing stones, dust, enamel etc.
  • If it is gold coin, 100% of the current market value of the product, this can only be used to shop diamond and gemstone jewellery.
  • No return or exchange on Loose Solitaire.
  • Shipping charges based on actual will be borne by the customer under this policy.
  • The prevailing market value will be determined by Lords Jewels (L.D. Sons Jewellers Pvt Ltd)
  • If the new product value which customer have shopped is higher than the exchange value product, the difference will be paid by the customer or if the difference is lesser than that, rest amount will be held as credit for the future purchases.
  • This policy does not cover taxes and making charge

100% REFUND CANCELLATION POLICY

  • Cancellation or change of products will be accepted only within 24 hours of placing an order. Post 24 hours cancellation fee of 10% on the price would be deducted from the paid amount and the difference will be refunded. cancellation of gold /bar, customized jewellery, gift card, solitaires and gemstones will not accepted under any circumstances.
  • If the customer paid via digital wallet or gift card or online vouchers, will not be refundable to customer’s bank account. It will directly be credited to the Lords Jewels wallet only and can be used for the future shopping.

REFUND POLICY

  • All the refund will be done by the online bank transfer to the customer’s bank account within 10 working days.
  • If the customer paid via digital wallet or gift card or online vouchers, will not be refundable to customer’s bank account. It will directly be credited to the Lords Jewels wallet only and can be used for the future shopping.
  • The money back amount will be 100% of actual amount paid. In case, any Coupon, Discount or Promo Codes were used during the original purchase, the exchange amount will be reduced by an amount equivalent to the Coupon, Discount or Promo Codes, as applicable.
  • Part payments received against customised jewellery are not refunded.