Terms & conditions

Please read these terms of use carefully before using this website. If you do not agree to this Terms of Use you may not use this Website. By using this Website, you signify your explicit assent to this Terms of Use as well as the Website's Privacy Policy (which is hereby incorporated by reference herein).

These Terms of Use sets out the legally binding terms of services available on the Website as well as at the terms of use of this Website. These Terms of Use along with the Privacy Policy extends to both users, who visit the Website but do not transact business on the Website ("Users / Guests") as well as users who are registered with by the Website to transact business on the Website ("Members").

The Company reserves the right to modify or terminate any portion of the Website or the Services offered by the Company for any reason, without notice and without liability to you or any third party. You are responsible for regularly reviewing these Terms of Use so that you will be apprised of changes, if any. Nothing in these Terms of Use should be construed to confer any rights to third party beneficiaries.

This Website provides access to trading, pricing, news and other information services related to diamonds, precious gems and jewellery. Certain Services available on this Website are for the use of Members only. Please note that some of the terms under these Terms of Use, differ for purchases for personal consumption and for investment purposes.

This Website offers services for Members who wish to purchase diamonds / jewellery for personal consumption, inclusive of customized and readymade Jewellery.

Some items may appear slightly larger or smaller than actual size due to screen defaults and photography techniques. Sometimes the items may be represented larger than the actual size in order to clearly show details or smaller than the actual size in order to show the entire item. The Company shall not be liable for any legal action on this account.


Registration

Users may register on the Website to become Members prior to the completion of any transaction on the Website. Guest checkout’s will be provided with a user account on completion of purchase.

To register onto the Website the User will have to provide Personal Information (as defined in the Privacy Policy), including but not limited name, e-mail, contact number, contact address and customer verification question (example: your mother's maiden name), which will be used for verification purposes.

Registration is only a one time process and if the Member has previously registered, he/she shall login / sign into his / her account.


Product and Pricing

Lordsjewels.com does not own any of the diamonds listed on the website and other products listed are made to order in-house or manufactured by the third party. In such cases, Lordsjewels.com only orders the products listed on the website from third-party traders and merchants after the confirmation of the order by the user and delivers the same to the user. In such a scenario, there is a possibility that the item ordered by the user might have certain constraints in fulfilment and the same will be updated to the user.

In the event the diamond(s) get(s) traded in the market before making the payment / sealing the order, Lordsjewels.com will call the user and suggest an alternative diamond. In case the user chooses a new diamond, Lordsjewels.com shall confirm the new order. If the cost of the new selection is more expensive than the previous one, the user shall have to pay the differential amount. If the cost of the new selection is less expensive than the previous one, Lordsjewels.com shall refund the excess amount to the user in the manner specified below in this Terms of Use.

Diamond prices vary from one category of diamonds to another and seller to seller where numerous factors like reputation of the sellers, brand value, design of the jewellery etc. have an impact on the price of the diamond. The demand and supply of diamonds in the market can also affect the price of the diamonds. The prices stated on the website may be substantially higher or lower than the actual prices in the retail markets accordingly.

All pricing information available on the website must be used as a general guideline for diamond and gemstone prices. While this website is designed to provide most accurate pricing information, the information about the diamonds does not provide an appraisal or guarantee of value, nor does it give suggestions or recommendation of any sort for buying or of selling diamonds. All grading and pricing are subjective methods of analysis and no guarantee is made or liability assumed as to the accuracy or validity of the information provided by the service or the expertise of those providing information via the service.

Infrequently, data may be inaccurately displayed on the website due to system errors. Lordsjewels.com reserves the right to correct any and all errors when they do occur and the company does not honour inaccurate or erroneous prices. The prices on the website are also subject to change without notice. For any order, the price is the prevailing price on the day the order is confirmed. The prices of the products listed on the website are fixed and not negotiable. For any queries, please do not hesitate to contact us at

Our pricing is calculated using current precious metal and gem prices to give you the best possible value. These prices do change from time to time, owing to the fluctuations in prices of precious metal and gem prices, so our prices change as well.

Prices on Lordsjewels.com are subject to change without notice. Please expect to be charged the price for the Lordsjewels merchandise you buy as it is listed on the day of purchase.


Order

Any Member who wishes to purchase an item from the Website can either:

  1. Add the selected diamond(s) directly to the shopping cart; or
  2. Customize jewellery by adding diamond(s) to a ring, pendant, earring or any other type of jewellery that is expressly stated as customizable on the Website and then add the item to the shopping cart; or
  3. Choose from the selection of Jewellery available on the Website and add the item to the shopping cart.

In the event of a User wishing to make a purchase, the User may be required to register on the website after adding the item(s) to the shopping cart. The Members shall also provide any other mandatory information required under law like Permanent Account Number (PAN) and/or GST number at the time of purchase.

Orders, are normally considered complete only after the payment has been received by Lordsjewels.com.

To confirm the orders, Lordsjewels.com may at random, call up the Members who have placed orders through the Website and ask the Member a verification question. Lordsjewels.com will confirm the order only after the verification question is answered by the Member.

Once the purchase of item(s) is confirmed, Lordsjewels.com:

  1. In the case of Loose Diamond or customised jewellery - order for the diamond(s), set it on the Mount and deliver it to the Member; or
  2. In the case of Jewellery - order for the manufacture of the Jewellery and deliver it to the Member.
  3. In the event the bank rejects to honour any payment transaction made by a Member towards an order, Lordsjewels.com shall have the right to refuse to ship the order to the Member without any liability whatsoever.

TRANSACTION STATUS

In the event the bank rejects to honour any payment transaction made by a user towards an order, Lordsjewels.com shall have the right to refuse to ship the order to the user without any liability whatsoever.

In the event the payment gateway selected by the user has flagged the transaction as fraudulent due to any reason, Lordsjewels.com shall have the right to refuse to ship the order to the user without any liability whatsoever. In such a case, the user may receive a call from our Customer Service Team for relevant documents required to confirm the transaction, and if the fraudulent flag is not removed by the payment gateway, Lordsjewels.com may not be able to fulfil the order.


Promo Code

Lords has the right to refuse the usage of any promo code at any point of time. Promo codes which have expired cannot be used on the Website.

For offline payment mode the promo code will be accepted only within the date of expiry of the promo code.